I needed an Apple Ipod to test some Iphone ready site i had done for someone one, Since Ipod touch and Iphone are almost same other than phone functionality. I went yesterday (12th July 2010) and bought an Apple Ipod Touch 3g (32GB) for about Rs 17340 in the morning (I had to deliver the site so could not have it shipped and wait 3 – 4 days). In the evening after returning home, the unit purchased did not work out once it was removed from the packing. I had better opinion of apple products … but how can they sell me a brick. Called up Apple Support and after the usual talk they also realized that i have been sold a dead Ipod Touch. So they assured me that next day it will be changed from where i bought it and gave me a reference number to use for the same. Going by the brand name that apple has, i relied and was somewhat optimistic, even if it went going back almost 17 kms on a working day.
So today when I went to the Same Place i bought it from the chaps there directed me to the apple Service Center at another location ( 9 kms from Nehru place) and on reaching there i was informed that the Apple Support Guys were telling Lies. There is no such concept of instant hand to hand replacement and I was asked to leave my ipod and wait for upto 15 Days. Now i m waiting to have my brand new Ipod back …
Some things i think u should know –
- Not one Apple representative Apologized for the Faulty product i was sold
- Even for a brand new product ( Not even a day old ) one is required to go through service
- Apple India is not Apple ( its ‘desi’ Indian Version which works like ‘desi’ companies )
- Not the experience i expected,I wasted a lot of time and effort just to buy one Ipod which i still do not have
I had high hopes and was kind of excited about owning my first Apple product . But I was utterly disappointed, frustrated and saddened by state of things. Also as i mentioned , it was an urgent requirement for some software that i am delivering and my work has suffered coz of bad product , apparently new?? and pathetic service.
Their competitor on the other hand atleast Microsoft gives me Free Onsite Wonder full support and service.
UPDATE : I had got a replacement after 5 days.