I have a XBOX 360 for some time now, last week after a month out of 1 yr warranty it showed the feared Red Ring of Death (RROD). I had heard many horror stories about it . As I had never had actually dealt with Microsoft India before I was pretty pessimistic as my experience with after sales services with companies in India is pathetic ( actually its really bad ).
So I called up Microsoft and after a few verifications i was assigned a replacement. The replacement arrived within 3 days and to my surprise it supported 1080p unlike my old one which just did 720p. So am pretty happy about my free upgrade and great after sales service provided my Microsoft.
So if you are planning to buy a XBOX 360 in India do go ahead and do get yourself a XBOX live connection , thats what makes 360 shine above the other consoles which collect dust in my house.